Terms of Service

Last updated: 3 November 2026

These terms explain how working with me works. By booking or paying for any service, you agree to them. If anything is unclear, please ask before you start.

1. Who I am

Tom Shaw Performance Nutrition is run by Tom Shaw, Tom Shaw Performance Nutrition SP LLC-FZ (licence no. 20798/2026), Creative City, Fujairah, United Arab Emirates. Contact: tom@shawperformance.co.uk.

2. My services

  • 1:1 Performance Coaching: ongoing coaching with tailored recommendations, weekly check-ins and messaging support. I aim to reply to messages within 24 hours. Coaching has a minimum commitment of 3 months.
  • Teams, clubs and organisations: work is agreed separately in writing, and that agreement takes priority over these terms if they differ.

3. Nutrition coaching, not medical care

I'm a performance nutritionist (MSc Sport Nutrition). I'm not a doctor, and my coaching is not medical advice, diagnosis or treatment.

  • Please speak to your doctor before making changes if you have a medical condition, take medication or are pregnant.
  • Tell me about any medical conditions, allergies, intolerances or medication before we start, and if anything changes.
  • If I think you need support outside my scope, for example from a doctor, clinical dietitian or psychologist, I'll tell you and may pause our coaching until you've had that support.

4. Supplements and anti-doping

Any supplement guidance is evidence-based and, where possible, limited to batch-tested products (for example, Informed Sport certified). Under anti-doping rules, you are personally responsible for everything you take. Always check products yourself and follow your club's and governing body's rules. I can't accept responsibility for an anti-doping violation.

5. Your part

  • Give accurate and honest information, including at check-ins.
  • Results depend on many things, including your effort, training, sleep and health, so I can't guarantee specific outcomes.
  • Following my advice is your choice, and you remain responsible for your own health and decisions.

6. Payment

  • 1:1 coaching is paid monthly in advance. Prices are in UAE dirhams (AED). Any pound sterling (GBP) prices shown are an approximate guide, and you pay the AED amount unless we agree otherwise.
  • If a payment is missed, I may pause coaching until it's made.

7. Changes, cancellations and refunds

  • Coaching: there is a minimum commitment of 3 months. After that, you can cancel at any time with 1 month's notice. Payments already made are not refunded.
  • If I need to cancel or can't deliver what we agreed, I'll offer a new time or a fair refund.

8. Confidentiality and your information

I keep what you share with me confidential. How I handle your personal information is explained in my Privacy Policy.

9. My materials

Plans, guides and resources I give you are for your personal use. Please don't share, copy or sell them without my permission.

10. Limits of my liability

As far as the law allows, my total liability to you is limited to the fees you've paid me in the three months before the issue arose. I'm not liable for losses I couldn't reasonably have foreseen. Nothing in these terms limits liability that can't be limited by law.

11. Under 18s

If you're under 18, a parent or guardian must agree to these terms on your behalf.

12. Changes and law

I may update these terms from time to time, and the version on this page applies. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Fujairah.